Ships with a Large Ice Pack. Vitacove USA guaranties the freshest product. Shipped in an Insulated Box. During summer only Overnight Orders could be expected to arrive with cold ice packs. May be shipped out of packaging. Please pay attention to the DATE and TIME of delivery so that you will be present to receive your order that suggests refrigeration at the time of delivery and not design to seat outside in the heat or inside hot mail box for any period of time. Our goal is to get your ITEM to you based on the shipping option you chose, it is impossible for us to control its storage condition after it gets Delivered. Visbiome ships with an ice pack not refrigerator by USPS on Monday, Tuesday, and Wednesday ONLY. Some orders may require signature on delivery. Visbiome is always refrigerated in our store and ships strait form the refrigerator. It is OK for an ICE PACK to be melted or even warm ( for a short period of time) and at the time of delivery. Visbiome is freeze-dried and can be without refrigeration for up to 2 weeks without adversely affecting the potency of the good bacteria for up to 2 years. LONG EXP. DATE Thank you for looking.ExeGi Pharma